Product Support

To change your shipping address after you’ve placed your order, please immediately contact our customer support team at support@zee-us.com. We will do our best to make the change for you. Orders already processing will be charged a $25 fee to make the shipping address change.

To change your shipping address after the order has shipped, you may be able to contact the shipping company directly to arrange delivery to a different address or to hold a package for pickup.

We process orders quickly so canceling an order must be done right away. If you have a change of heart, please let us know immediately.

• If your order hasn’t been picked, we can cancel it right away and refund you 100% of your order.

• If your order has been picked but not yet shipped, there is a $25 cancellation fee.

• If your order has already shipped, you will have to wait to receive the order and process a return request. We will send a return shipping label for domestic orders, and return shipping instructions for international customers.

• We will then refund your entire order, less the cost of the return shipping label (if applicable).

Please note, international customers may be required to pay customs, duties, fees, and/or taxes to claim their shipment.

For more information about our return policy, please visit our Returns, Exchanges & Shipping webpage.

While we take great pride in the quality of our products, sometimes rangefinders and other merchandise become damaged in transit or may have manufacturer defects.

If you receive a damaged or defective item, please contact us immediately at support@zee-us.com and tell us about the problem. If there is physical damage you can see, please include pictures of the damage with your email. We will do our best to swiftly resolve the problem.